Please take a moment to read through our policies before booking. They keep the studio running smoothly and protect both your time and ours.
Please aim to arrive 5–10 minutes before your scheduled appointment time with clean, makeup-free eyes and lashes. Please remember your appointment starts at the booked time. If you are more than 15 minutes late, your appointment will be canceled and you will be charged 100% of your service.
For safety reasons, we do not allow any additional guests or children. No exceptions.
A deposit is to be paid at the time of scheduling the appointment with the studio. This is a fully non-refundable deposit and will be adjusted in your final bill.
A minimum of 24 hours notice is required to reschedule or cancel a booked appointment without penalty.
If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or canceled and rescheduled for when you are healthy again.
As a working mom, I understand the occasional family emergency may arise unexpectedly. A one-time allowance of last-minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation and no-show policy is in effect.
As a courtesy, appointment reminders are sent out 72 and 24 hours in advance by text, email, or both.
Appointments canceled or rescheduled within 24 hours but before 12 hours will be charged 50% of the service cost.
Appointments canceled or rescheduled within 12 hours will be charged 100% of the service cost. If a deposit was made, it will be forfeited and you will be charged the remaining balance.
If you are a “no call, no show,” you will be charged 100% of the service cost.
A cancellation fee comes out of the credit card on file.
This is to protect your time that is set aside especially for you, as well as to protect my time which books up quickly, especially around any upcoming holiday. In turn, I promise to keep appointments on time, give you my full and undivided attention and, of course, the best lash and brow work.
Certain circumstances and seasons may leave you in a panic to squeeze in a last-minute lash appointment that is outside of our normal business hours. After-hours appointments may be available on a case-by-case basis for an additional $25 fee. Please contact us directly to schedule your after-hours appointment.
You are paying for artist time, product, and other expenses used to provide you with a service. No refunds will be given for any reason on services or products.
If you are unhappy with a service, you may contact us within 48 hours of your appointment to discuss your concerns. If a fix can be done to address your concerns, it will be done with a complimentary 30-minute express touch-up if it is the fault of application or product. Any concerns addressed after 48 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.
